Tuesday, March 21, 2006

Faults, faults and more faults

I seem to have spent most of yesterday afternoon attempting to rectify and report faults with various bits of equipment at the station.

When I got there, both the Customer Information Screens and our Summary screen in the Ticket Office were displaying the company logo, and nothing else. One of my colleagues had reported it to the relevant people, but it still hadn't been fixed.

The ticket machine is still playing up and misfeeding, or not feeding at all, and saying the Hopper's empty when it isn't, so we're still waiting for an Engineer to come out to look at that.

More "fun" with the Self-Service Machine. The aformentioned colleague had to reboot it earlier to retrieve a stuck card, and it just kept rebooting itself without ever managing to launch the controlling software, so I've reported that to the Manufacturer, so we'll probably get an Engineer out at some point.

And finally for today, I figured I'd call up about our Permit to Travel machine, as the fluorescent tube that illuminates the display at night has been dead for ages. Unfortunately, it's not "user-serviceable", so you have to call an Engineer out just to change the tube!

If they turn up this afternoon, they're not going to get an answer, as I'm working at a different station to cover the "late" turn there instead, as it's more important. Back to normal on Wednesday though.

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